Frequently Asked Questions — 8WWW

You must be at least 18 years old. The service is available to players based in Bangladesh. Each person may hold only one account — duplicate accounts will be closed and balances forfeited.

Registration asks for your full name, date of birth, a valid mobile number, and a password. No document upload is needed to open an account and play. However, documents are required before your first withdrawal (see the withdrawal section below).

Before processing your first withdrawal, we ask for one of these documents: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo through your account dashboard. Our team reviews submissions within 24 hours. Once approved, the check does not need to be repeated.

You can deposit using bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods work for both deposits and withdrawals. Mobile money options (bKash, Nagad, Rocket, Upay) are the most popular because they settle fastest.

The minimum single deposit is ৳300. There is no maximum deposit limit set by the platform, though your payment provider may apply its own daily limits. Deposits typically appear in your account within 2 minutes of sending.

Mobile money transactions almost always settle within 2 minutes. If your balance has not updated after 10 minutes, open Live Chat and share your transaction ID (TrxID). Do not send a second payment — wait for the first to be confirmed or reversed.

Standard withdrawals are processed in around 37 minutes. Your first-ever withdrawal may take up to 1 hour while identity verification is completed. After that, the 37-minute average applies. Processing runs 24/7 — there is no cut-off window.

The minimum withdrawal is ৳800. For Classic (standard) accounts, the daily withdrawal limit is ৳85,000. Players who reach higher VIP tiers unlock larger limits — up to ৳1,200,000 per day at the Infinity tier. See the Bonus & VIP page for the full tier breakdown.

Your first deposit earns a 125% bonus, capped at ৳19,000. So if you deposit ৳300, you get ৳675 in bonus funds. If you deposit ৳15,200, the full cap applies and you receive ৳19,000 bonus. The bonus is credited instantly after the deposit settles.

Bonus funds must be wagered 7 times before they can be withdrawn. For example, a ৳1,000 bonus requires ৳7,000 in total bets to become withdrawable cash. Casino games, slots, and crash games all count toward the requirement. The 7-day validity window starts when the bonus is credited.

Yes. Active players receive a 19% reload bonus on subsequent deposits. There is also a 1.2% daily cashback on net losses — this is credited automatically and counts from the Classic VIP tier upward. Players who refer a friend earn ৳350 per successful referral once the new player makes a qualifying deposit.

The lobby covers live casino tables (baccarat, roulette, Teen Patti 20-20), slots, crash games, card games, lottery, and sports betting. Providers include Evolution, Ezugi, CQ9, KA Gaming, Spribe, and JDB — all licensed studios with published RTP figures.

RTP (Return to Player) is the theoretical percentage of wagered money a game pays back over millions of spins or rounds. A slot with 96.8% RTP returns ৳96.80 for every ৳100 bet on average over time — it does not guarantee any single session result. RTP figures for each game appear on the game card inside the lobby.

Download the APK directly from the App page. Before installing, go to your phone's Settings → Security → turn on "Install from unknown sources" (or "Allow this source" for the browser you used). Tap the downloaded file and follow the prompts. The current version is 2.6.14, requires Android 8.0 or higher, and weighs 41 MB. It is free to install.

At the moment there is no iOS app available. iPhone and iPad users can access the full site through Safari or Chrome — the mobile website loads the same game lobby and account features without needing an app. For a side-by-side comparison of the app and browser experience, see the App vs Website guide.

Support is available 24/7 through Live Chat. The chat icon is on every page when you are logged in. Response times are typically under 3 minutes during peak hours. There is no support email address — Live Chat is the fastest and only channel.

You can request a self-exclusion period (temporary or permanent), set deposit limits, or ask for a cooling-off break — all through Live Chat or your account settings. If you are concerned about your play, contact our support team right away. Gambling should stay fun; never bet money you cannot afford to lose.