8WWW keeps a record of every player account, and this page explains what that record holds and how it is handled. The short version: we collect what a betting site needs to run your account, pay you correctly and keep minors out. We do not sell personal information. Everything below is in plain English so you can read it once and know where you stand.
What 8WWW Collects When You Sign Up
Opening an account takes a name, a date of birth, a mobile number and the district you play from. The date of birth is not a formality. Our rules allow players aged 18 and over only, and we check that before an account can deposit.
Details you type in yourself
Your full name as printed on your national ID, your date of birth, your mobile number, your district and the mobile wallet number you use for money. If you write to support, we keep the conversation so the next agent does not ask the same questions twice.
Details the site records on its own
Every visit leaves a trail: device type, browser, approximate location from your IP address, login times, pages opened and the bets you place. Each game round carries a round ID and a timestamp. That is what lets us rebuild a session when a player says a balance looks wrong.
Why your information is needed
We use your details to run the account, credit deposits, settle withdrawals, answer chat messages, spot duplicate accounts and stop payment fraud. We also keep records that apply to betting operators. Three things we do not do: sell your data, show your mobile number to other players, or pass your betting history to companies that are not part of running this site.
How long each record stays with us
Different records have different lifetimes. The table below is the short version; the longer version is that we delete what we no longer need and keep what a payment dispute or the law requires.
| Record | Why it is held | How long it stays |
|---|---|---|
| Account details | Sign-in, support, recovering a locked account | While the account is open, then archived after closure |
| Identity documents | Confirming age and name before money moves out | Until the first withdrawal is paid, then stored securely |
| Deposit and withdrawal records | Payment disputes and accounting duties | Held long term, as the law requires |
| Chat transcripts | Settling a complaint fairly | While the case is open, then archived |
| Marketing consent | Proving you opted in or out | Until you change the setting |
If you ask us to erase something that has to stay, we will tell you why in chat rather than ignore the request.
What we never see about your payments
Mobile wallet payments happen on bKash, Nagad, Rocket or Upay's own screens. Your PIN never reaches us. What arrives is a transaction ID, an amount and a time, which is enough to credit your balance, usually inside 2 minutes. Withdrawals usually clear in about 37 minutes once your details are in order. The smallest deposit we accept is ৳300 and the smallest withdrawal is ৳800.
Bank transfers are matched by account name. If the name on the transfer does not match the name on your 8WWW profile, the payment is returned to the sender.
Cookies and the small files we set
Cookies keep you signed in, remember your currency and language choice, and hold the security token that protects a session. Without them you would log in again on every page. You can clear them from your browser settings whenever you like; the only cost is signing in again. We do not use cookies to follow you around other websites.
Who else touches your data
A small number of companies help us run the site. Game providers receive a player ID and a round result, never your name or phone number. Payment partners receive the transaction amount. Our hosting and analytics providers process technical logs under contract. We also answer requests from regulators or law enforcement where the law requires it, and we tell you when we are allowed to.
Security: how 8WWW protects your account
Data travels between your phone and our servers over an encrypted connection. Staff access to player records is limited to the teams that need it, and every lookup is logged. On your side, keep your password private, lock your phone screen and sign out on shared devices. If someone else has been in your account, open live chat at once so we can freeze it.
Ask us to correct, export or delete
You can ask for a copy of what we hold, fix a misspelled name or an old mobile number, close the account, or stop marketing messages. Send the request from live chat while signed in to that account, so we know it is really you. Simple changes are handled in the chat itself; anything that touches money is confirmed in writing.
Documents before your first withdrawal
Before your first withdrawal we run one identity check. Send a photo of your National ID card, passport or driving licence with all four corners visible. The review takes up to 24 hours. It happens once, and it happens before the first payout rather than after, so nothing is held back later.
Under 18? This account is not for you
Betting is for adults. If we find an account opened by someone under 18, we close it, return the deposits and cancel any winnings. A parent who thinks a child has opened an account can report it in live chat and we will act on it. Limits, time-outs and self-exclusion tools sit on our responsible gaming page.
Talk to us about privacy
Privacy questions go to live chat, which is open 24/7. Ask for the privacy desk and describe the account or the record you are worried about. There is no email address to remember and no ticket number to chase. For bonuses, deposits or app installs, the help centre usually answers faster.